Refund Policy

At Being K Ltd, we value our clients and strive to provide top-notch services and products. However, we understand that circumstances may arise where a refund or cancellation is necessary. Please read the following policy carefully to understand our terms regarding refunds, cancellations, and proposals.

Refund Policy for Services

Services Provided

Our services include, but are not limited to:

Social Media Marketing
Content Creation
SEO Strategies
Web Design
Brand Positioning
Email Marketing
Paid Digital Advertising Campaigns

Refund Eligibility

Refunds Before Service Start
- Refunds will only be granted in cases where services have not yet commenced.
- If a service has already started, no refund will be issued.
Partial Refunds
- In cases where work has been initiated but not completed, partial refunds may be available depending on the percentage of work completed at the time of cancellation.
- Refunds will be prorated based on the deliverables provided.
Dissatisfaction Resolution
- If you are dissatisfied with the completed service, we encourage you to contact us to resolve the issue.
- No refunds will be provided for fully delivered services.

Cancellation Fee

If you decide to cancel a service after signing a contract (issued after the proposal is accepted) but before the service starts, a cancellation fee of 20% of the total contract value will apply to cover administrative and preparation costs.
Notice Requirement:
- Cancellations must be made in writing at least 14 days before the service start date.
- Any cancellation requests made within 14 days of the service start date will incur the full fee for the first month of service.

Refund Policy for Downloadable Resources

Non-Refundable Purchases

All purchases of downloadable resources (including digital products such as templates, guides, eBooks, and other downloadable content) are non-refundable.
Once the file has been downloaded or accessed, we are unable to offer refunds, exchanges, or cancellations.

Review Before Purchase

Please ensure you review product descriptions carefully before purchasing to confirm they meet your needs.
If you encounter issues with the download or believe the product is faulty, please contact us for support.

Exchanges

While refunds are not provided for downloadable resources, we may offer an exchange or correction if there is an error or issue with the file.
Contact us within 7 days of purchase for assistance.

Proposal Expiration

Proposal Validity

Any proposal provided by Being K Ltd is valid for 30 days from the date it was issued.
After this period, we reserve the right to revise or withdraw the proposal.

Acceptance of Proposal

Once a proposal is accepted, a contract will be issued, and our cancellation and refund policies will apply.

How to Request a Refund or Cancellation

To request a refund or cancel a service, please contact us at:

Email: contact@being-k.com
Phone: +254 719 299255

Include the following details in your request:

Your name and contact information
The service or downloadable resource in question
The reason for your refund or cancellation request

We will respond to your request within 5 business days and work with you to resolve the matter promptly.